PetPoint Implementation Process

Introduction

This page contains information for administrators and organizations who are new to PetPoint.  Refer to the information for your version below.

Are you Lite, Professional or Enterprise?  

If you are unsure of the version of PetPoint you are using, please click here.

PetPoint Implementation

Lite

Welcome to PetPoint! Training is provided to Lite PetPoint version clients through self-guided Pethealth Learning Center Courses and Training Videos you can download. Over the next 30 days, you will need to complete the Pethealth Learning Center’s PetPoint Setup and Implementation Learning Path as well as the PetPoint Basics Learning Path to give you the best overall understanding on the basics of PetPoint. Courses are available to as many of your group’s staff and volunteers as needed. At the end of these courses, and after you’ve met all the requirements of your agreement, your PetPoint status will be changed to Daily Use! We will be in touch along the way, and any time you have questions, you can work with an expert trainer Live at our S.O.S. Sessions or contact us at training@petpoint.com. If you want to utilize additional modules within PetPoint like Lost & Found, you’ll find full trainings you can download at out Training Webinars Page.

Professional

Welcome to PetPoint! Training is provided to Professional PetPoint version clients through Pethealth Learning Center Courses and Live Online Training for modules not available in the Pethealth Learning Center.  Your training will begin with a 60 minute Orientation to review the implementation process and answer any questions you may have. Over the next 30 days, you will need to complete the Pethealth Learning Center’s PetPoint Setup and Implementation Learning Path as well as the PetPoint Basics Learning Path to give you the best overall understanding on the basics of PetPoint. Courses are available to as many of your group’s staff and volunteers as needed. At the end of these courses, and after you’ve met all the requirements of your agreement, your PetPoint status will be changed to Daily Use! We will be in touch with weekly check-in calls along the way, and any time you have questions, you can work with an expert trainer Live at our S.O.S. Sessions or contact us at training@petpoint.com. If you want to utilize additional modules within PetPoint like Case or Hotline, complimentary live online training sessions can be scheduled with a trainer. Please see our PetPoint Training & Support Services area for more information.

Enterprise

Welcome to PetPoint! Training is provided to Enterprise PetPoint version clients through Pethealth Learning Center Courses and Live Online Training for modules not available in the Pethealth Learning Center. Your training will begin with a 60 minute Introduction and Orientation by your Enterprise Support Representative to review the implementation process and answer any questions you may have. They will also set up weekly check in sessions, to review processes and questions specific to the sessions you have completed, and offer expert advice and best practice in these areas. Over the next 30 days, you will need to complete the Pethealth Learning Center’s PetPoint Setup and Implementation Learning Path as well as the PetPoint Basics Learning Path to give you the best overall understanding on the basics of PetPoint. Courses are available to as many of your group’s staff and volunteers as needed. At the end of these courses, and after you’ve met all the requirements of your agreement, your PetPoint status will be changed to Daily Use! Your Enterprise Support Representative will keep in touch along the way for questions, or you can work with an expert trainer Live at our S.O.S. Sessions as well as contact us at training@petpoint.com. If you want to utilize additional modules within PetPoint like Case, Hotline or Builders, complimentary live online training sessions can be scheduled through your Enterprise Support Representative. Please see our PetPoint Training & Support Services area for more information.  Even after implementation, your PetPoint Enterprise Support Representative will be available for monthly meetings to assist in continuing to make the most out of PetPoint.

 

 



Last updated April 2015