Pethealth Training & Support Services

 

 

Introduction

This page contains links for your organization to use to get more information on the Training & Support Services available.

Standard Services

PetPoint Online Training Sessions

Pethealth Complimentary Online Training Sessions are now located under 'Training Center'.

You may register for sessions by clicking here to go to the Training Center for a listing of available sessions.  Sessions are grouped by Today, Upcoming, Daily, Weekly and Monthly.

 

 

Standard Live Online Training for modules not available in Pethealth Learning Center

The following training topics are available by our expert trainers for PetPoint Professional and Enterprise database users only.

  • Behavior Entry, Foster Entry, Activity Entry
  • Lost/Found Entry, Equipment Rental Entry, Hotline Entry, Services Reporting
  • Schedule Entry, Schedule Reporting
  • License Setup, License Entry, License Reporting and Renewals
  • Financial Item Setup, Receipt and Refund Entry, Retail Inventory, Financial Reporting, Cash Drawer Closing
  • Report Builder, Kennel Card Builder, Document Builder

Contact Information

training@petpoint.com or 866-630-7387

Premium Support Services: Software

Live Online Training Classes

Interested in live online training for courses available in the Pethealth Learning Center? Trainers are available for live online training for groups who feel they will benefit from the experience.  Sessions are available for organizations who wish to benefit from live online training for courses currently available in the Pethealth Learning Center. Trainers will host 60-minute sessions to provide training on subjects requested by each organization. All sessions are available to maximize learning and retention. Classes can be purchased individually or as discounted packages.

Session Specifics

  • 60 minute sessions
  • An expert PetPoint Trainer
  • Scheduled based on Trainer availability
  • Available Monday through Friday, 8am to 7pm Eastern

 

Contact Information

training@petpoint.com or 866-630-7387

Onsite Training for Organizations

PetPoint Trainers at your door! Trainers are available to come to your organization for onsite PetPoint training. Schedule your visits where and when you need them.

 

PetPoint Trainers are available to visit your organization for individualized training based on your needs. Whether you want to train your intake staff on live entry, medical personnel on streamlining entries, administrators on how to set up your database or any other training need, our trainers will provide up to eight hours of individualized training per day.

Contact Information

training@petpoint.com or 866-630-7387

 

Onsite Training for Groups

Coalitions and partners can utilize expert, curriculum based training in the topics they choose using collaborative onsite group training.

 

PetPoint Trainers are available to visit for curriculum based training specific to your needs. Coalitions, Associations and Societies working together to streamline transfers, collaborate on reporting, or simply utilize PetPoint more effectively, can host an area training event and a PetPoint Trainer will present and teach for up to eight hours each day in the areas of interest to the group.

Contact Information

training@petpoint.com or 866-630-7387

 

Premium Support Services: Consulting

PetPoint Online Usage Assessment and Analysis Services

PetPoint Experts are here to provide you with actionable advice on working with the PetPoint software to best serve your needs.

 

As an organization with specific needs, individualized processes and unique challenges, assistance is available to assess these areas to determine how PetPoint can be used to best address your organizational needs and goals. Whether you are new to PetPoint or have used the system for some time, this service will allow you to maximize your time and efforts within the system. This assessment includes an online 90-minute initial assessment meeting, a 3-hour review of your current PetPoint database setup, and a recommended action plan for your organization that our expert will review with you. Depending on the size of the organization, additional time may be required.

Contact Information

training@petpoint.com or 866-630-7387

PetPoint Onsite Usage Assessment and Analysis Services

PetPoint Experts are here to provide you with actionable advice on working with the PetPoint software to best serve your needs.

 

As an organization with specific needs, individualized processes and unique challenges, assistance is available to assess these areas to determine how PetPoint can be utilized to best address your organizational needs and goals. Whether you are new to PetPoint or have used the system for some time, this service will allow you to increase your use and maximize your time and efforts within the system. PetPoint experts will participate in a full day in-person review of current areas and processes, discussions of needs and goals with leadership, detailed assessment and action plan, as well as a full day to discuss the action plan and provide instruction as requested by the organization. Depending on the size of the organization, additional time may be required.

Contact Information

training@petpoint.com or 866-630-7387

PetPoint Builder Creation Services

Enterprise Clients, you asked for help and we’ve got it - PetPoint Custom Builder Experts are ready to create reports for you so you can spend less time making your reports, kennel cards and documents and more time enjoying them!

 

PetPoint Builder Experts are available to create reports for Enterprise clients who determine that they would like assistance in this area. In addition to Builder training and general assistance for clients creating custom reports, kennel cards and documents, experts are here to complete Builder items for our clients! Builder items can be created based on client requests and will be available within their database for use or further modification.

Contact Information

PremiumServices@pethealthinc.com

 

Emails should include the following:

  • Your Name

  • PetPoint Shelter ID

  • Email Address

  • Phone Number

  • Description of the report  (Sample Description: A list of medical items that are scheduled for a certain date.)

  • Mockup of the report

 

Sample Mockup:

 

Medical To Do List for <date>

Animal Name      Location      Vaccines       Medication

Fluffy                    Cat Iso          None             Clavamox    2cc a.m.    2cc p.m.

Daisy                    Dog Iso         DHLPP           None

 

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Last updated January 2017